Job Summary
The IT Specialist is responsible for delivering comprehensive IT support to employees worldwide. This includes managing the entire process of device provisioning as well as overseeing onboarding and offboarding procedures. Additionally, the role involves administering SaaS applications and maintaining an accurate inventory of IT assets, all while providing excellent service through the IT Service Management (ITSM) platform.
Responsibilities
- Oversee the full spectrum of IT support services for global employees.
- Manage device provisioning, onboarding, and offboarding processes.
- Administer and support SaaS applications effectively.
- Maintain and manage the inventory of IT assets.
- Ensure the delivery of high-quality service utilizing the ITSM platform.
Qualifications
- Minimum of 3 years of experience in IT support or help desk roles.
- Hands-on experience with macOS and Mobile Device Management (MDM) systems.
- Proficiency in using and administering SaaS tools such as Google Workspace and Zoom.
- Strong organizational skills along with effective communication abilities.
