Job description
**Job Title: Technical Support Specialist (L1/L2)**
Deliver L1/L2 technical assistance for enterprise applications such as ERP, MES, and PLM, acting as the main liaison for internal users. Oversee and address incidents recorded in the ITSM system, ensuring compliance with performance standards, and contribute to project-related duties. A minimum of 3 years of experience in IT or Information Systems support is required, along with demonstrated expertise in service desk ticketing and ITSM tools. Applicants should exhibit robust troubleshooting capabilities and the capacity to work collaboratively across various departments.
