Job Summary
The Support Engineer is responsible for delivering both remote and, on occasion, onsite technical assistance for industrial IoT hardware and software systems. This role involves managing support requests, diagnosing intricate technical problems, and working closely with internal teams to enhance product efficiency.
Responsibilities
- Provide technical support for IoT solutions both remotely and on location.
- Manage and prioritize support tickets to ensure timely resolution of issues.
- Troubleshoot and resolve complex technical challenges related to hardware and software.
- Collaborate with other internal teams to drive improvements in product performance.
Qualifications
- A degree in a technical field or relevant experience in a similar role.
- Demonstrated expertise in troubleshooting hardware and software issues.
- Knowledge of networking principles and proficiency in scripting languages.
- Experience with ticketing systems to track and resolve support issues.
- Willingness to travel as needed for onsite support activities.
