Job Summary
The Patient Services Representative supports an efficient, welcoming patient experience by coordinating key administrative steps throughout the care process. This role handles patient registration, appointment scheduling, and insurance verification, while also processing billing and payments. The representative helps maintain clear, accurate communication among patients, clinical staff, and billing teams.
Responsibilities
- Register patients and maintain accurate demographic and service information.
- Schedule appointments and assist with related patient coordination.
- Verify insurance coverage and apply knowledge of insurance procedures.
- Process billing transactions and patient payments.
- Communicate relevant information between patients, clinical personnel, and billing departments.
- Use office software and, where applicable, EHR systems to support administrative workflows.
Qualifications
- High school diploma or equivalent.
- Experience with patient registration and billing processes.
- Knowledge of medical terminology and insurance procedures.
- Proficiency with standard office software.
- Familiarity with electronic health record (EHR) systems is preferred.
