Job Summary
The Senior Lobby Services Specialist supports the Branch Manager in overseeing daily branch activities and guiding teller staff. This role handles advanced account service needs, processes banking transactions, safeguards branch assets, and builds customer relationships while identifying opportunities to recommend products and services that support branch goals.
Responsibilities
- Assist the Branch Manager with the day-to-day operation of the branch.
- Supervise and support teller staff to help ensure efficient, consistent service.
- Complete complex account service functions and process customer transactions accurately.
- Protect bank assets by following appropriate security practices.
- Engage customers and pursue relevant cross-selling opportunities in support of branch objectives.
Qualifications
- High school diploma or equivalent.
- Six months to one year of bank teller experience.
- At least one year of new account experience.
- Proficiency with Microsoft Word and Excel.
- Exceptional communication and customer service skills.
