Job Summary
Provide dependable technical support for desktop and laptop computers, servers, and related equipment. The role focuses on resolving technology issues within established service level agreements while keeping service records accurate and up to date. It also supports effective tracking and management of company assets and inventory. Candidates should be prepared for hands-on work that may involve lifting equipment and using basic repair tools.
Responsibilities
- Deliver technical support for desktops, laptops, and servers.
- Address support needs in accordance with service level agreements.
- Maintain accurate, real-time reporting of service activity and relevant information.
- Manage and track assets and inventory effectively.
Qualifications
- Technical school certification or equivalent experience.
- Valid driver’s license.
- Ability to lift up to 50 pounds.
- Possession of a basic repair tool kit.
