Job Summary
The Senior IT Support Manager is tasked with directing and managing daily technical support functions, focusing on delivering efficient services and achieving high levels of user satisfaction. This role involves mentoring support personnel, overseeing incident and problem resolution processes, and collaborating with multiple technical teams to address intricate issues effectively.
Responsibilities
- Lead the daily operations of IT support services.
- Ensure a high level of service delivery and user satisfaction.
- Mentor and develop technical support staff.
- Manage and oversee incidents and problem processes.
- Collaborate with technical teams to resolve complex technical issues.
Qualifications
- Bachelor’s degree in a relevant field.
- A minimum of 7 years in IT support or operational roles.
- At least 3 years of experience in a management capacity.
- Proficient knowledge of enterprise infrastructure and cloud services.
- Familiarity with IT service management frameworks, particularly ITIL.
