Job Summary
The Senior Loan Servicer plays a crucial role in overseeing the quality control and daily operations of loan servicing activities. This position focuses on ensuring that all processes adhere to SBA standards and regulations. The Senior Loan Servicer is also tasked with facilitating effective communications with borrowers, managing payment transactions, and conducting reconciliations, while offering technical support to the team.
Responsibilities
- Oversee the quality control processes associated with daily loan servicing functions.
- Ensure compliance with SBA requirements throughout all servicing activities.
- Manage communications and interactions with borrowers to enhance customer service.
- Process payments accurately and efficiently.
- Conduct reconciliations to maintain accurate financial records.
- Provide technical support and guidance to team members in loan servicing tasks.
Qualifications
- Minimum of 5 years of experience in loan servicing or related financial operations.
- Expert proficiency in loan management software.
- Strong understanding of SBA loan servicing guidelines.
- Advanced skills in reconciliation processes.
