Job Summary
The successful candidate will be responsible for the implementation of community support mechanisms while overseeing technical settings to convert social data into meaningful insights. This role encompasses promoting the use of AI technologies and collaborating with external vendor teams to manage reputational threats and address developer challenges.
Responsibilities
- Lead the establishment of community support channels.
- Manage technical configurations for effective data transformation.
- Facilitate the use of AI tools for operational improvements.
- Coordinate efforts with vendor teams to address issues related to reputation and development.
Qualifications
- Bachelor’s degree is required.
- Minimum of 7 years of experience in operations, Trust & Safety, or closely related fields.
- At least 3 years of experience in social media monitoring and incident management.
- Experience in managing operational workflows led by vendors.
