Job Summary
The role involves spearheading the product strategy, engineering, and execution for digital platforms aimed at consumers, as well as overseeing customer relationship management (CRM) and communication throughout the mortgage customer journey. The focus is on fostering interconnected and tailored experiences utilizing AI, automation, and analytics while enhancing cross-functional collaborations and ongoing performance advancements.
Responsibilities
- Lead the development and implementation of product strategies for consumer-centric digital platforms and CRM systems.
- Enhance customer communication throughout the mortgage journey using innovative technologies.
- Utilize AI, automation, and analytics to create personalized user experiences.
- Collaborate across departments to ensure effective execution of technology initiatives.
- Continuously improve performance metrics and user engagement.
Qualifications
- Over 10 years of progressive experience in product management, technology, or digital experience.
- A minimum of 5 years in a leadership role managing product, engineering, or technology teams.
- A bachelor’s degree is preferred for this position.
- Significant experience with consumer-facing digital products and CRM systems.
- Familiarity with modern software architecture and Agile methodologies.
- Experience with AI or automation technologies.
- Preferred background in mortgage or regulated financial technology sectors.
