Job Summary
The role involves providing expert advice to customers regarding coating processes for automotive components and various other parts. This position requires efficient management of customer inquiries through multiple communication channels, which include phone, text, and email, while ensuring that all interactions are documented in the CRM system.
Responsibilities
- Advise customers on appropriate coating processes for automotive and non-automotive parts.
- Manage customer inquiries via phone, text, and email.
- Document customer interactions within the CRM system.
- Coordinate with team members to support the progress of customer orders.
- Deliver outstanding service to both new and returning customers.
Qualifications
- Strong customer service and communication abilities.
- Proficiency in computer skills and familiarity with CRM software.
- Willingness and enthusiasm to learn about the company’s coating products.
- Automotive knowledge is advantageous.
- Reliable attendance and the capability to lift objects weighing up to 25 pounds.
