Job Summary
This role involves delivering friendly and patient-focused front-desk assistance, covering tasks such as check-in and check-out procedures, patient intake, appointment scheduling, insurance verification, billing support, and follow-up communications. Additionally, the role requires maintaining a professional office atmosphere, utilizing organizational technology, supporting both providers and colleagues, and addressing patient feedback along with operational requests.
Responsibilities
- Facilitate welcoming check-in and check-out processes.
- Conduct patient intake and manage scheduling of appointments.
- Verify insurance and assist with billing inquiries.
- Provide follow-up support to patients as needed.
- Uphold an organized and professional office environment.
- Employ the organization’s technology systems effectively.
- Support healthcare providers and collaborate with team members.
- Address patient feedback and operational requirements promptly.
Qualifications
- A minimum of one year of experience in a customer service or patient-facing role.
- Strong skills in both verbal and written communication.
- Experience working with diverse teams that focus on delivering feedback-driven outcomes.
- Ability to adapt and remain proactive in high-pressure situations.
- Proficiency in using computers and various software applications.
One Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
