Job Summary
The Senior Analyst plays a pivotal role in delivering high-level functional support and conducting in-depth root-cause investigations for intricate Oracle EBS challenges that have been escalated from junior teams. This position is essential for developing functional resolutions, overseeing ticket backlogs, and promoting stable operations through ongoing enhancement efforts.
Responsibilities
- Provide expert functional support for Oracle EBS issues.
- Conduct thorough root-cause analyses for complex problems.
- Design and implement functional solutions to enhance system performance.
- Manage and prioritize ticket backlogs effectively.
- Facilitate continuous improvement initiatives to ensure operational stability.
Qualifications
- 3 to 5 years of experience in Oracle EBS functional roles.
- Strong expertise in managing intricate incident resolution processes.
- Proficient in root-cause analysis and structured problem-solving methodologies.
- Exceptional communication skills for engaging with stakeholders.
Vertiv provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
