Job Summary
This role involves overseeing and managing the organization’s suite of business applications, reporting, integrations, licenses, and technology initiatives, while collaborating with various functional teams and the managed services provider. Key tasks include enhancing IT support and onboarding for employees, managing workplace technology and equipment, and promoting responsible adoption of AI, security processes, and user education.
Responsibilities
- Administer the organization’s business applications and technology projects.
- Collaborate with functional teams and managed service providers.
- Enhance employee IT support systems and onboarding processes.
- Manage technology and equipment in the workplace.
- Support the adoption of responsible AI technologies.
- Oversee security processes and conduct user training.
Qualifications
- A minimum of five years of experience in IT user support.
- Proficient in SQL and experienced in managing business platforms.
- Ability to build reports or dashboards effectively.
- Familiarity with Sage Intacct reporting, APIs, and scripting.
- Experience with system implementations and Google Workspace.
- Strong vendor management skills.
- Excellent communication abilities to convey technical information.
- Capability to manage multiple tasks independently.
- Availability to work in the office at least three days per week.
Social Finance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
