The AV Escalations Technical Lead plays a crucial role in delivering Level-3 technical support for video conferencing systems while overseeing a team of technicians. This position focuses on troubleshooting intricate technical problems, performing root cause investigations, and guaranteeing exceptional service for prominent clients. Applicants should exhibit excellent interpersonal and communication abilities, equipped to offer premium support to executive stakeholders. A comprehensive knowledge of AV/VC hardware, signal flow, and the capability to execute physical maintenance tasks are vital for success in this role.
EOS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
