Job Summary
The Patient Service Representative is responsible for overseeing the front desk activities, which encompass patient check-ins and check-outs, appointment scheduling, as well as payment collection. This role emphasizes providing exceptional bilingual support, ensuring that Spanish-speaking patients feel informed and welcomed during their appointments.
Responsibilities
- Manage front desk operations, facilitating smooth patient flow.
- Check patients in and out efficiently.
- Schedule appointments accurately, catering to patient needs.
- Collect payments and process transactions.
- Offer bilingual assistance to Spanish-speaking patients, ensuring they are well-informed throughout their visit.
Qualifications
- Fluency in both English and Spanish is mandatory.
- Minimum of one year of experience in a customer-facing role.
- A high school diploma or equivalent qualification is required.
- Must display professionalism and a welcoming demeanor.
- Ability to learn and utilize new systems effectively.
Metro Vein Centers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
