Job Summary
The Branch Manager oversees branch performance and guides a team in delivering outstanding client service. This role supports branch growth by building small business relationships, strengthening client connections, and helping the team achieve financial objectives. The manager also ensures smooth day-to-day operations and maintains compliance with applicable regulations.
Responsibilities
- Lead, coach, and develop branch employees to provide excellent service and achieve performance goals.
- Drive branch growth and acquire small business relationships.
- Oversee daily branch operations and ensure regulatory requirements are followed.
- Manage staff performance and support the achievement of financial targets.
Qualifications
- At least 3 years of experience in a sales role, with a demonstrated ability to lead and coach a team.
- High school diploma or GED required; a bachelor’s degree is preferred.
- Demonstrated knowledge of small business banking and financial concepts.
KeyBank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
