Job Summary
The Branch Operations Lead is responsible for overseeing the daily operations of the branch, with a focus on cash management and adherence to regulatory standards. This role involves working closely with the Branch Manager to create a friendly and efficient environment for clients. Additionally, the Lead plays a key role in training team members on company policies and operational procedures to ensure excellence in service delivery.
Responsibilities
- Oversee daily operations of the branch, focusing on cash handling and compliance with regulations.
- Collaborate with the Branch Manager to enhance client experience within the branch.
- Educate and train team members on operational policies and procedures.
- Ensure high standards of service quality are maintained throughout branch operations.
Qualifications
- Minimum of 1 year of experience in retail banking.
- High school diploma or GED is required.
- Ability to work flexible hours, including weekends and evenings.
- Successful completion of a designated training program is necessary.
JPMorgan Chase & Co. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
