Job Summary
The Centralized Scheduling Representative plays a crucial role in managing incoming calls and arranging patient procedures. This position requires precise entry of demographic and insurance details into the system, alongside confirming medical necessity and insurance coverage. The representative must uphold exceptional customer service standards while fostering teamwork and collaboration.
Responsibilities
- Handle incoming telephone inquiries and schedule procedures for patients.
- Accurately input and update demographic and insurance information into the database.
- Verify patients’ medical necessity and insurance coverage as part of the scheduling process.
- Deliver excellent customer service and work effectively within a team environment.
Qualifications
- High school diploma or GED is required; post-secondary education is preferred.
- Preferred two to three years of experience in customer service or public relations.
- Familiarity with medical terminology and multi-line telephone systems is essential.
Huntsville Hospital Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
