Job Summary
The Client Service Manager plays a pivotal role in overseeing the day-to-day functions of mailroom, shipping, and reprographics operations. This position is essential for leading a dedicated on-site team to deliver exceptional service quality. The manager is tasked with nurturing client relationships, enhancing operational efficiencies through technology and AI, while also ensuring adherence to security and regulatory requirements.
Responsibilities
- Oversee daily operations of mailroom, shipping, and reprographics functionalities.
- Lead and manage the on-site team to maintain high service standards.
- Manage and strengthen client relationships to meet their service expectations.
- Implement operational enhancements utilizing technology and AI solutions.
- Ensure compliance with security protocols and regulatory standards.
Qualifications
- A minimum of 5 years of experience in client services or business operations.
- Experience managing mailroom and reprographics functions.
- A high school diploma is mandatory.
- Demonstrated supervisory experience in a previous role.
- Proficiency in Microsoft 365 and familiarity with business reporting tools.
SPS North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
