Clinical Scheduling Assistant

Job description

Clinical Scheduling Assistant
Independence, Ohio
$17/HR The Clinical Scheduling Assistant is responsible for coordinating patient appointments and supporting daily clinic operations by ensuring efficient, accurate, and patient-centered scheduling while using Epic Systems. Clinical Scheduling Assistant Tasks and Responsibilities:
 

• Schedule, reschedule, and cancel patient appointments based on provider availability, clinical protocols, and patient needs.
• Verify patient information, insurance details, and referral requirements prior to scheduling.
• Manage high-volume inbound and outbound calls with professionalism and courtesy.
• Provide appointment reminders and follow-up communication as needed.
• Assist patients with understanding appointment types, preparation instructions, and clinic processes.
• Coordinate scheduling with multiple departments, providers, and services to ensure continuity of care.
• Monitor provider schedules to identify gaps, overbook risks, and optimization opportunities.
• Enter accurate information in electronic health records (EHR) or scheduling systems.
• Maintain confidentiality and adhere to HIPAA compliance standards.
• Address patient questions, concerns, and scheduling issues promptly and professionally.
• Document scheduling interactions and patient communications.
• Track and resolve scheduling discrepancies, authorization needs, or missing documentation.
• Support front-desk or clinic operations as needed

 Clinical Scheduling Assistant Requirements:
 

• High school diploma or equivalent.
• Experience in medical office, healthcare scheduling, or customer service.
• Strong communication skills—both verbal and written.
• Proficiency with computers and ability to learn scheduling/EHR systems.
• Excellent organizational skills and attention to detail.

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