Job Summary
The role involves the coordination of access, service, and change requests, with a focus on effective scheduling, user access management, and operational oversight while ensuring that requesters are kept updated. Responsibilities include documenting procedures and decisions, maintaining Standard Operating Procedures (SOPs) and runbooks, as well as directing infrastructure or security engineering tasks to suitable specialists.
Responsibilities
- Manage and prioritize access, service, and change requests.
- Coordinate scheduling and ensure proper user access.
- Oversee operational monitoring and keep stakeholders informed of request status.
- Document workflows, procedures, and decisions made throughout processes.
- Maintain up-to-date SOPs and runbooks.
- Route engineering work to the appropriate infrastructure or security specialists.
Qualifications
- Bachelor’s degree in a relevant field.
- U.S. citizenship with the ability to obtain or maintain Public Trust clearance.
- A minimum of three years of general work experience.
- 3-5+ years of experience in IT, operations, or technical support.
- Familiarity with cloud environments, ideally AWS.
- Strong communication, organizational, prioritization, and documentation skills.
- Experience in government or federal contracting is advantageous.
ECS Tech Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
