Job Summary
The Cloud Support Engineer plays a crucial role in maintaining the operational integrity of a 24×7 Microsoft Azure environment. This position focuses on identifying, addressing, and escalating system-related issues to ensure consistent platform availability.
Responsibilities
- Diagnose and resolve system issues promptly.
- Respond to incident tickets and manage them effectively.
- Review and analyze system logs to identify patterns and potential problems.
- Document troubleshooting steps and solutions to enhance future support processes.
- Collaborate with team members to escalate complex issues as necessary.
Qualifications
- A minimum of 2 years of experience in operations roles.
- At least 1 year of experience in system administration support.
- Must possess a TS/SCI clearance with Full Scope Polygraph.
- Eligibility for an FBI CJIS investigation is required.
ASM Research provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
