Job Summary
The Collections Specialist II is tasked with overseeing overdue accounts, working to negotiate repayment plans while ensuring the overall health of the portfolio. This role involves interacting with customers, addressing issues that may arise, and meticulously documenting all account activities in line with corporate policies.
Responsibilities
- Negotiate repayment solutions for delinquent accounts.
- Maintain the overall health of the collection portfolio.
- Handle customer communications effectively.
- Solve customer issues related to accounts.
- Ensure compliance with company policies through accurate documentation of account activity.
Qualifications
- High school diploma or equivalent is required.
- A minimum of two years of experience in customer contact is necessary.
- At least one year of experience in collections or account resolution is required.
- Proficiency with CRM systems is essential.
Clicklease provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
