Job Summary
The Customer Success Manager is responsible for overseeing a range of client accounts, focusing on enhancing product adoption, advancing observability practices, and ensuring net dollar retention. This role serves as the main liaison for both technical and executive stakeholders, while also working in conjunction with the sales team to uncover opportunities for expansion within existing accounts.
Responsibilities
- Manage a portfolio of client accounts to foster product adoption and enhance customer engagement.
- Act as the primary contact for technical and executive stakeholders, ensuring their needs are met.
- Collaborate with the sales team to explore and identify opportunities for account expansion.
- Drive initiatives aimed at improving observability maturity within client accounts.
- Monitor and enhance net dollar retention metrics across the assigned accounts.
Qualifications
- Minimum of 4 years of experience in a Customer Success or Account Management role, specifically within a B2B SaaS environment.
- Demonstrated success in customer retention and account growth.
- A strong technical background is essential for success in this role.
- Ability to work from the Boston office for 2-3 days per week.
Coralogix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
