67749
Job description
The Team Lead is responsible for overseeing the daily functions of a VoIP onboarding and support team, ensuring optimal team performance and handling technical escalations. This role includes developing scalable procedures, nurturing vendor partnerships, and delivering exceptional customer service through proficient coaching and technical guidance. Applicants should possess a minimum of 4 years of professional experience in VoIP or telephony, with at least 1-2 years in a leadership or mentoring capacity. A robust understanding of hosted VoIP platforms, fundamental voice networking, and compliance standards such as e911 is crucial.
STEMHUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
