The Team Lead is responsible for overseeing the daily functions of a VoIP onboarding and support team, ensuring optimal team performance and handling technical escalations. This role includes developing scalable procedures, nurturing vendor partnerships, and delivering exceptional customer service through proficient coaching and technical guidance. Applicants should possess a minimum of 4 years of professional experience in VoIP or telephony, with at least 1-2 years in a leadership or mentoring capacity. A robust understanding of hosted VoIP platforms, fundamental voice networking, and compliance standards such as e911 is crucial.
jobgether provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
