Job Summary
The role of the Desktop Support Specialist involves delivering technical assistance, overseeing maintenance, and managing administration for user computing devices in both office and manufacturing settings. This position plays a critical role in resolving hardware and software problems, overseeing IT support tickets, and guaranteeing access to essential business applications securely.
Responsibilities
- Troubleshoot hardware and software complications faced by end-users.
- Oversee and manage IT ticketing activities to ensure efficient resolution of issues.
- Maintain user access to business-critical applications and systems.
- Ensure reliable operation of computing equipment across various environments.
- Provide technical support in both office and manufacturing scenarios.
Qualifications
- A minimum of two years of experience in desktop support or help desk roles.
- Associate degree in Information Technology or a related discipline.
- Strong skills in troubleshooting a variety of technical issues.
- Proficiency in Microsoft Windows operating systems and Microsoft 365 applications.
- Able to function effectively in industrial settings.
Simplex Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
