Job Summary
The Lead Engineering Services role at ICON involves overseeing the company’s deployed printer fleet and site equipment. The position is focused on maintaining reliability, executing sustaining engineering practices, conducting root-cause analysis, implementing engineering changes, and managing configuration control. You will also be responsible for building and leading a service engineering team to provide essential documentation, training, diagnostic tools, and spare parts strategies in collaboration with operations and other departments.
Responsibilities
- Oversee reliability and sustaining engineering initiatives for deployed hardware.
- Conduct root-cause investigations and implement necessary engineering changes.
- Manage configuration control to ensure operational effectiveness.
- Develop and lead a proficient service engineering team.
- Create and deliver service documentation and training programs.
- Design diagnostic tools and establish spare parts strategies in alignment with operational needs.
Qualifications
- Minimum of 10 years of experience in mechanical, electromechanical, or systems engineering.
- At least 5 years of experience in leading engineering teams.
- Background in sustainability, reliability, or service engineering for complex hardware systems.
- Hands-on experience with engineering changes and configuration management practices.
- Proven track record of effectively closing corrective actions following root-cause investigations.
- Willingness to relocate to Austin for on-site responsibilities.
ICON provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
