Job Summary
The Director will oversee service operations throughout the Western United States, emphasizing operational excellence and enhancing customer retention. This role involves managing a widely distributed team and working closely with executive leadership to ensure that service strategies are in line with the overall growth objectives of the company.
Responsibilities
- Lead service operations in the Western United States.
- Drive operational excellence and strategies for customer retention.
- Manage a geographically diverse team, ensuring effective communication and collaboration.
- Partner with executive leadership to align service operations with business growth strategies.
Qualifications
- Minimum of 10 years of progressive leadership experience in field operations or service sectors.
- Demonstrated success in building high-performing teams.
- Strong analytical skills and a proven ability to make data-driven decisions.
Rivian provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
