Job Summary
The role of the Patient Services Representative involves greeting patients, overseeing the emergency department tracking board, and ensuring precise registration. This position also entails managing insurance verification, processing payments, and offering financial guidance to patients and their families.
Responsibilities
- Welcome patients and assist them with the check-in process.
- Oversee and maintain the emergency department tracking board.
- Perform accurate patient registration tasks.
- Verify insurance information and coverage for patients.
- Collect payments and handle billing issues.
- Provide financial counseling to patients and their families.
Qualifications
- High school diploma or equivalent is required.
- Strong customer service skills are essential.
- Experience in healthcare, medical, or billing environments is preferred.
- Proficiency in using computer applications and familiarity with medical terminology are important.
UPMC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
