Erie, Pennsylvania, 16507
Job description
Job Summary
The Emergency Department Patient Services Representative plays a crucial role in providing excellent front-line customer service and administrative support within the emergency department. This position is responsible for ensuring a smooth patient experience by managing front desk operations, aiding in patient registration, and addressing inquiries related to patient services.
Responsibilities
- Perform patient admissions and registrations accurately and efficiently.
- Greet patients and visitors warmly, providing information as needed to enhance their experience.
- Handle incoming calls, addressing inquiries and directing them to the appropriate department.
- Coordinate patient flow and manage the waiting area effectively.
- Maintain accurate records and ensure compliance with hospital policies.
- Assist with insurance verification processes to streamline patient admissions.
- Support clinical staff by communicating essential information regarding patient arrival.
Qualifications
- High school diploma or equivalent is required; further education in healthcare administration is a plus.
- Proven experience in a customer service role, preferably in a healthcare setting.
- Strong verbal and written communication skills, with an empathetic approach to patient care.
- Ability to multitask and work efficiently in a fast-paced environment.
- Familiarity with medical terminology and electronic health records is beneficial.
Location
City, State Zip
Work Arrangement
On-site
UPMC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
