Job Summary
The primary role involves delivering remote technical assistance and problem-solving for both customers and internal teams. This includes assessing and evaluating conveying systems, analyzing designs of conveyors, and suggesting effective products and solutions. The position also encompasses performing engineering analyses and providing technical training, all while fostering customer relationships and contributing to the sales of enhanced products and services.
Responsibilities
- Provide remote technical support and troubleshooting for customers and internal teams.
- Evaluate and analyze conveying systems and conveyor designs.
- Recommend suitable products and solutions based on assessments.
- Conduct engineering analyses to support technical decisions.
- Provide technical training to enhance customer understanding.
- Build and maintain customer relationships to enhance satisfaction.
- Support sales initiatives for value-added products and services.
Qualifications
- Bachelor’s degree in Mechanical or Industrial Engineering, or a minimum of three years of experience in industrial sales, support, or equipment specification.
- Strong mechanical aptitude is essential for success in the role.
- Excellent communication skills are required for effective interaction.
- Proficiency in Microsoft Office and CAD software is necessary.
- Programming experience and knowledge of Spanish are considered advantageous.
Intralox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
