Job Summary
The Experience Specialist/Receptionist at Ingersoll Urgent Care plays an essential role in creating a welcoming environment for patients. This position involves managing patient interactions, providing information about services, and ensuring a smooth and efficient operation at the front desk.
Responsibilities
- Greet patients and visitors warmly and assist them with the check-in process.
- Handle incoming calls and queries about services and appointments.
- Maintain accurate patient records and ensure confidentiality.
- Coordinate with medical staff to facilitate timely patient care.
- Process payments and manage billing inquiries effectively.
- Support administrative functions to ensure seamless clinic operations.
Qualifications
- High school diploma or equivalent; additional education in healthcare administration is a plus.
- Previous experience in a customer service role, preferably in a medical setting.
- Strong communication and interpersonal skills.
- Ability to multitask and handle a fast-paced work environment.
- Proficient in using computer systems and office software.
- Compassionate and dedicated to providing excellent patient experiences.
UnityPoint Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
