OH
Job description
Field Service Engineer
Remote
Attractive Compensation
We are looking for a talented Field Service Engineer to provide support for sophisticated ultra-precision CNC machinery utilized in the optical manufacturing sector. This role, which directly engages with customers, involves the installation, commissioning, troubleshooting, maintenance, and optimization of high-precision CNC equipment across North America. The ideal candidate possesses a robust blend of mechanical, electrical, and automation knowledge, along with experience in applications engineering and a comprehensive understanding of ultra-precision manufacturing techniques.
Field Service Engineer Responsibilities
- Execute the installation, commissioning, and validation of ultra-precision CNC machinery at client locations.
- Identify and fix mechanical, electrical, CNC control, PLC, drive system, and automation-related problems.
- Deliver technical assistance, preventive maintenance, repairs, and urgent troubleshooting to enhance equipment availability.
- Enhance machine performance and manufacturing workflows to boost quality, productivity, and efficiency.
- Assist customers with applications related to precision optical manufacturing processes such as grinding, diamond turning, polishing, and centering.
- Educate clients on machine operation, maintenance practices, and optimal procedures.
- Work collaboratively with engineering and technical teams to address complex challenges and implement enhancements.
- Maintain documentation of service activities, technical observations, and suggestions.
- Foster and sustain robust customer relationships through outstanding technical assistance and communication.
Field Service Engineer Qualifications
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Manufacturing Engineering, or a related technical discipline (or equivalent practical experience).
- Proven experience in servicing and supporting ultra-precision CNC machinery in a production environment.
- Familiarity with machine installation, commissioning, calibration, and field service support.
- Practical experience troubleshooting CNC controls, PLCs, servo/drive systems, industrial automation, and electrical/mechanical frameworks.
- Ability to interpret electrical schematics, mechanical diagrams, and technical documents.
- Exceptional communication and customer service skills, with the capacity to work independently in field settings.
- Willingness and ability to undertake extensive travel across North America.
Preferred Qualifications
- Experience in supporting precision optics, photonics, semiconductor, aerospace, or other high-precision manufacturing sectors.
- Knowledge of advanced CNC programming, process enhancement, and precision machining applications.
- Background in providing customer training and technical application support.
- Strong familiarity with optical manufacturing processes, including grinding, diamond turning, polishing, and centering.
STEMHUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
