Job Summary
The Field Service Manager is in charge of managing daily service operations to ensure efficiency and customer satisfaction. This role involves scheduling technicians, addressing customer inquiries, and resolving any service-related issues that arise. Additionally, the manager will handle various administrative responsibilities, such as overseeing work orders and conducting performance evaluations of team members.
Responsibilities
- Oversee and coordinate daily service operations.
- Schedule technicians to ensure timely service delivery.
- Manage customer inquiries and provide support for service complaints.
- Handle administrative duties including work order management.
- Conduct performance reviews for direct reports to maintain service quality.
Qualifications
- Associate’s degree required.
- A minimum of five years of experience in the service industry.
- At least three years of experience in a supervisory capacity.
- Familiarity with basic PC software.
- Strong skills in customer relations and communication.
Gregory Poole Equipment Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
