Job Summary
The Field Service Technician at Rivian plays a crucial role in ensuring the functionality and performance of our products in the field, specifically within the Atlanta, Georgia region. This position demands a commitment to maintaining high standards of quality and safety while engaging directly with customers on-site or remotely.
Responsibilities
- Perform on-site repairs and maintenance of Rivian products to ensure optimal performance.
- Handle necessary parts operations effectively to support repair processes.
- Ensure compliance with safety standards and repair quality guidelines.
- Provide exceptional customer service through direct interaction and support.
- Conduct quality assurance checks on completed repairs to maintain high service standards.
Qualifications
- Experience in field service or a related technical role.
- Strong problem-solving skills and the ability to work independently.
- Excellent communication and interpersonal skills.
- Knowledge of safety regulations and quality assurance processes in a technical setting.
- Ability to travel to various locations as required to perform job duties.
Rivian provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
