Job Summary
The Patient Service Specialist supports the day-to-day operation of the clinic by coordinating front office services and helping patients navigate their visits. Serving as a welcoming point of contact, this role combines patient reception, administrative support, and accurate handling of insurance and financial information. The specialist contributes to an efficient, positive patient experience while protecting confidential health information and following HIPAA requirements.
Responsibilities
- Greet and receive patients, providing courteous assistance as they arrive at the clinic.
- Coordinate front office activities to help keep clinic operations running smoothly.
- Verify insurance information and enter patient and related data accurately.
- Support patients as a concierge, helping ensure a smooth and organized clinic experience.
- Handle patient information with discretion and maintain HIPAA compliance.
- Promote financial accuracy in front office processes and records.
Qualifications
- High school diploma or equivalent required; an associate degree is preferred.
- Current Basic Life Support (BLS) certification required.
- One to three years of experience in a medical office required.
- Ability to support patient reception and front office administration while maintaining confidentiality and accurate records.
Integrity Care Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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