Job Summary
The Forward Deployed Product Manager leads AI agent deployments from initial planning through delivery, connecting customer requirements with product capabilities. The role turns insights gathered in the field into clear product feedback and develops internal playbooks that help teams deliver deployments more consistently and efficiently. This position is based in the San Mateo office, with an in-office commitment of at least three days per week and frequent travel.
Responsibilities
- Manage the end-to-end lifecycle of AI agent deployments.
- Bridge customer needs and existing product capabilities to support successful deployments.
- Gather field insights and translate them into actionable feedback for product development.
- Create internal playbooks to improve and scale deployment efficiency.
Qualifications
- Two to four years of product management experience.
- A degree in computer science or equivalent technical experience.
- Practical familiarity with AI tools or systems built on large language models (LLMs).
- Ability to work from the San Mateo office at least three days each week and travel frequently.
Sendbird provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
