Job Summary
The primary function of this role involves assisting individuals in obtaining access to protected health information, while also addressing requests for medical information following established hospital protocols and compliance with federal regulations. This position is crucial in maintaining the confidentiality and security of patient information.
Responsibilities
- Assist requestors in gaining access to protected health information.
- Respond to queries regarding medical information in line with hospital policies.
- Prepare and scan patient charts for efficient data management.
- Conduct quality checks to ensure accuracy and reliability of information.
- Provide support and assistance to customers and callers.
- Uphold and maintain HIPAA standards for patient privacy.
- Review and process patient portal access requests.
Qualifications
- A high school diploma or equivalent is mandatory for this position.
Lifepoint Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
