Job Summary
The Help Desk Analyst is responsible for delivering both first and second-level technical assistance to employees through various communication channels including phone, email, and ticketing systems. This role entails diagnosing and resolving hardware, software, and network-related issues while ensuring that requests are handled promptly and efficiently.
Responsibilities
- Provide technical support to employees via phone, email, and ticketing systems.
- Troubleshoot and resolve issues related to hardware, software, and network connectivity.
- Ensure timely resolution of technical requests and maintain high levels of customer satisfaction.
Qualifications
- 2 to 6 years of experience in IT support.
- Strong proficiency in Windows, macOS, and Microsoft 365 environments.
- Solid understanding of networking fundamentals.
- Experience with Active Directory and ticketing systems is essential.
EdgeQ Technologies Private Limited provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
