Job description
The technician will oversee the management of daily support requests, guaranteeing prompt resolution and escalation when required. Additionally, they will be tasked with creating documentation, knowledge base entries, and guides on best practices for the team. Applicants should possess 3-5 years of experience in IT help desk support and have expertise in Windows operating systems, networking, and troubleshooting hardware issues. A high school diploma or GED is mandatory, and an A+ certification is strongly preferred.
Media Plan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
