Leads and coordinates Help Desk staff, providing guidance and ensuring coverage during scheduled operating hours. Oversees Tier 1 troubleshooting, incident and service request documentation and resolution, escalation, and communication about recurring problems. Requires a bachelor’s degree in Computer Science or a related field, or an equivalent combination of education and experience. Requires 5 years of Help Desk operations and Windows/PC support experience, plus 2 years each in Help Desk leadership, major incident calls, change or problem management, and liaison work with managed service desk partners.
Temple Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
