Job Summary
The role involves delivering technical support to staff and users, addressing issues related to hardware, software, operating systems, and networking via remote assistance. The position emphasizes managing support tickets and user accounts while ensuring compliance with security protocols and service-level agreements.
Responsibilities
- Provide remote troubleshooting for hardware and software issues.
- Manage IT support tickets and user account configurations.
- Oversee the deployment of IT assets and equipment.
- Maintain thorough documentation of support processes and escalations.
- Adhere to security policies and service-level commitments.
Qualifications
- 1-5 years of experience in IT or technical support roles.
- Proficiency in troubleshooting Windows and basic macOS systems.
- Understanding of networking concepts and procedures.
- Familiarity with Microsoft 365 applications and remote support technology.
- Experience with ticketing systems and Active Directory.
- Strong problem-solving and communication capabilities.
- Ability to perform independently in a remote work setting.
- A bachelor’s degree and relevant certifications are desirable.
EdgeQ Technologies Private Limited provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
