Santa Fe Springs, California, 90670
Job description
Job Summary
The IT Support Technician (Help Desk) plays a crucial role in delivering technical assistance to end-users, ensuring that any IT-related issues are resolved efficiently and effectively. This position requires a proactive approach to troubleshooting and provides support through various channels.
Responsibilities
- Deliver exceptional technical support to users across different platforms via phone, email, and chat.
- Diagnose and resolve hardware and software problems in a timely manner.
- Document and track issues and their resolutions in the help desk management system.
- Assist in the setup and administration of computer systems, networks, and peripherals.
- Provide guidance and support for IT-related inquiries, educating users on system functionalities.
Qualifications
- Proven experience in IT support, preferably in a help desk environment.
- Strong knowledge of operating systems, applications, and hardware components.
- Excellent problem-solving abilities and communication skills.
- Ability to work independently as well as part of a team.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
Location
Work Arrangement
Remote
Votaw Precision Technologies LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
