Job Summary
The IT Technician plays a crucial role in delivering first and second-tier technical support to students, faculty, and staff through various communication channels such as phone, email, and in-person visits. This position is essential for ensuring smooth technical operations and addressing any IT-related inquiries or issues.
Responsibilities
- Troubleshoot and resolve hardware and software problems.
- Manage ticketing processes to ensure timely responses and resolution.
- Conduct malware remediation and provide guidance on preventive measures.
Qualifications
- An Associate’s degree combined with a minimum of one year of relevant technical experience, or a Bachelor’s degree.
- Proficiency in both Microsoft and Macintosh operating systems.
- Excellent communication and organizational abilities.
University of Tennessee provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
