Job Summary
The Lead Receptionist oversees the community’s front reception area and serves as a welcoming first point of contact for visitors, residents, and staff. The role supports smooth daily operations through courteous service, clear communication, and dependable administrative assistance, while helping maintain a professional and efficient office environment. The Lead Receptionist also responds to resident emergencies when needed.
Responsibilities
- Welcome visitors and direct them to the appropriate person or area.
- Answer and route incoming telephone calls, providing assistance as appropriate.
- Offer support to residents and staff and help address routine inquiries.
- Complete clerical tasks, including handling mail and keeping visitor logs up to date.
- Respond to resident emergencies as required, following the needs of the situation.
- Maintain an organized, professional, and efficient reception area.
Qualifications
- High school diploma or GED.
- At least one to two years of related experience or training.
- Strong interpersonal and communication skills, with the ability to interact professionally with visitors, residents, and staff.
- Ability to provide dependable front-office support and help keep reception operations running efficiently.
Brookdale Senior Living Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
