Job Summary
Lead and develop a distributed team of Solutions Consultants and Technical Success Managers serving customers across Latin America. In this senior customer-facing role, you will help accelerate customer growth and adoption of the platform, provide technical leadership on escalations, and work closely with regional sales leaders to connect technical plans with business objectives.
Responsibilities
- Build, lead, and mentor a distributed team of Solutions Consultants and Technical Success Managers across Latin America.
- Drive customer growth and increase adoption of the platform.
- Serve as a senior technical escalation contact for customer-facing issues.
- Partner with regional sales leadership to align technical strategy with business goals.
Qualifications
- At least five years of direct people-management experience in technical, customer-facing roles.
- Professional fluency in Spanish, Portuguese, and English.
- Deep knowledge of SaaS business models and enterprise software architectures.
- Bachelor’s degree in a technical discipline.
New Relic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
