Job Summary
The Client Solutions Consultant is responsible for guiding clients through a range of options using a consultative methodology. This role requires the management of both personal KPIs and collective team performance indicators to facilitate an exceptional client experience.
Responsibilities
- Utilize a consultative approach to assist clients in exploring available options.
- Manage personal KPIs and contribute to team performance metrics.
- Coordinate communication and handoffs among internal teams to ensure client satisfaction.
- Maintain regular follow-up to deliver a seamless experience for clients.
Qualifications
- Minimum of 2 years of substantial customer-facing experience in sectors such as hospitality or retail.
- Proven ability to achieve performance targets consistently.
- Strong skills in active listening and effectively handling objections.
Serenity Mental Health Centers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
