Job Summary
This role involves guiding clients through various options utilizing a consultative strategy while overseeing personal key performance indicators (KPIs) and achieving set performance objectives. The position requires effective coordination among internal teams to facilitate smooth transitions and ensure a high-quality client experience through consistent follow-up.
Responsibilities
- Assist clients in understanding available options through a consultative approach.
- Manage and monitor individual KPIs and performance metrics.
- Coordinate transitions between internal departments to ensure a fluid client journey.
- Provide ongoing follow-up to maintain a high level of client satisfaction.
Qualifications
- A minimum of 2 years of experience in customer-facing roles, such as in hospitality or retail.
- Proven history of meeting or exceeding performance targets.
- Strong active listening skills and effective interpersonal abilities.
Serenity Mental Health Centers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
