Job Summary
This role is focused on guiding clients through various available options utilizing a consultative method. The position emphasizes the importance of managing personal Key Performance Indicators (KPIs) as well as contributing to team performance objectives. It involves coordinating transitions between internal teams and ensuring continuous follow-up to provide a smooth client experience.
Responsibilities
- Assist clients in navigating their choices through effective consultation.
- Manage and achieve individual KPIs while supporting the team’s performance goals.
- Facilitate seamless transitions between different internal teams.
- Maintain consistent follow-up with clients to enhance their overall experience.
Qualifications
- Minimum of 2 years of full-time experience in customer-facing roles, preferably in sectors such as hospitality or retail.
- Proven history of meeting and exceeding performance targets.
- Strong active listening skills complemented by the ability to build trust with clients.
Serenity Mental Health Centers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
